Tenants - If you, as a tenant, have a concern about the condition of your rented accommodation, you should first contact your landlord to give them an opportunity to put matters right. If the problem persists after notifying the landlord and allowing adequate time for the repairs, then you can choose to lodge your complaint with the Private Rented Inspections Unit by submitting a Tenants’ Complaint Form. This complaint form is only for tenants who wish to make a complaint to the Private Residential Tenancies Inspection Unit in relation to the standard of their privately rented or Approved Housing Body home.
Please note:
- If you have any problems with your home, you need to contact your landlord first. You must allow your landlord the opportunity to access your home to address the issues.
- Landlords have a legal duty to ensure properties available to rent are compliant with the Housing (Standards for Rented Houses Regulations) 2019.
- The regulations apply to homes that are let in the private market and through Approved Housing Bodies (AHBs).
- If your landlord does not address your problems with the property, the form below should be used to contact the Private Rented Inspections Unit to make a complaint.
- Landlords have a legal duty to ensure properties available to rent are compliant with the Housing (Standards for Rented Houses Regulations) 2019.
- The regulations apply to homes that are let in the private market and through Approved Housing Bodies.
- If your landlord does not address your problems with the property, the form below should be used to contact the Private Rented Inspections Unit to make a complaint.
- Only complaints in relation to the non-compliance of the Housing (Standards for Rented Houses) Regulations 2019 can be investigated.
- Complaints will be investigated at the discretion of South Dublin County Council.
- Your complaint will be forwarded to the Environmental Health Officers’ Department and a member of their team will be in touch with you directly to arrange an inspection.
Member of the public - If you wish to make a complaint about a property that you believe to be a private rented property, but you are not the tenant, then you may do so by contacting the Private Rented Inspections Unit at rtbinspections@sdublincoco.ie
When making contact you will need to provide your full name, address, telephone/mobile number and email address along with full details of your concerns/query.
- Only complaints in relation to the non-compliance of the Housing (Standards for Rented Houses) Regulations 2019 can be investigated.
- Complaints will be investigated at the discretion of South Dublin County Council.
- Your complaint will be forwarded to the Environmental Health Officers’ Department and a member of their team will be in touch with you directly to arrange an inspection.
Once your complaint has been logged, it will be allocated to an Environmental Health Officer to investigate. An Environmental Health Officer will contact the complainant directly. Depending on the nature of the complaint, the Environmental Health Officer may either offer advice, arrange an inspection or they may refer the complaint to a different section if necessary. If the Environmental Health Officer is of the opinion that the complaint requires further investigation, they will arrange an inspection.